Community Management

Community Management

We listen and manage customer feedback through different channels with the aim of measuring and increasing the level of brand advocacy, ie our goal is to ensure a positive experience of the brand by the customer such that it can promote the brand itself in the scope of its reference community.

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Constant monitoring of social channels to improve brand advocacy

Social Customer Service

More and more customers request assistance through company social pages. A prompt and qualified public response and a subsequent resolution of the problem through instant messaging, prevents a dissatisfied customer from compromising the brand image and improves the Customer Experience as the client finds a solution to his problem without being invited to reformulate the request through the traditional Customer Service channels

Proactive support to the community

We manage communities of consumers through the more familiar and less protruding communication channels.

Contacting a consumer via a Whatsapp, Messenger or Telegramm message, after purchasing a product or service, is normally much appreciated and improves the reputation of the brand, as well as creating up-selling and cross-selling opportunities, facilitated by the characteristic of informality of the channel used.