Customer Service

Customer Service 2019-03-13T15:21:07+00:00

Omnichannel Customer Service

We manage all the points of contact with your customers, from the simple answer to the company switchboard, to the most complex assistance activities, both in the pre-sale phase and subsequently.

We intervene at all levels with highly specialized personnel: from the development of the business relationship on acquired customers and prospects to the management of the most complex after-sales assistance services, both in the wholesale, e-commerce and retail sectors.

Our services are provided in over 15 languages ​​with 24/7 coverage and through all the contact channels: telephone, e-mail, live-chat and social.

CONTACT US

We help companies improve Customer Experience

Web Customer Service

Customer Service designed for the e-commerce world. Support for 24/7 customers in over 15 languages, via phone, email, chat and social, to stay close to your customers anytime, anywhere and in any way.

Customer Care

We follow your customers at all stages of the business relationship: before sales, during and after. We design and execute specific campaigns for the development and loyalty of the Customer base.

Company switchboard

The company switchboard is often the first point of contact of customers with your company. We professionally manage all incoming calls, sorting them to the relevant departments and thus solving management problems related to shifts, holidays and absences of internal staff.

Up & Cross-selling

Every moment of contact with the customer is precious. We turn every contact into an opportunity to increase sales and build customer loyalty.

Advice

We provide our experience and our IT tools to help you better manage your customers, with the aim of offering the best Customer Experience, even if you have decided to manage the customer service in whole or in part.

Contact us to know more

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Contact Info

Via Valdani 1 - 6830 Chiasso - Switzerland

Phone: +41 91 288 1701

Web: Forcontact Europe SA