Help Desk & Service Desk
We offer your customers technical assistance on software and hardware, first and second level.
Our agents are qualified IT technicians who are thoroughly trained on your services or products, through a rapid and codified learning path that allows you to classify and list all the possible areas of intervention and related problems
Procedures for analysis and resolution of the problem, check lists and decision-making paths, are defined and agreed with our Customer.
No matter where your customers are, at any time they can count on a service desk that is always available and can be reached via e-mail and chat.
- First and second level IT help-desk, on application software, systems, networks and databases
- 24/7 Extended coverage
- Management in 15 languages
- Multi-channel support via email, telephone and chat
- Integrated trouble ticketing platform that allows tracking and monitoring of each event